We have a NO return NO refund Policy,
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
You may request a refund within 3 hours of purchase or if the purchase may have been accidentally created or made in error, at that point a refund will be determined by managements discretion.Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items gift cards or used items.
Exchanges
There are NO Exchanges
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Luxerhair@gmail.com.
